6.02.2015

Shorted Out & Short Changed: A Silhouette America and Cricut Story

Silhouette America, Cricut, die cut machine, die cut, Silhouette Cameo, Silhouette Portrait, Cricut Expression, Cricut Explore, Silhouette Curio, Silhouette Design Studio, Cricut Craft Room, Cricut Design Studio, customer service, help, technical support, replacement parts, power cord, scrapbooking, card making, paper crafting, crafting, GrowthBusters, growth addiction, overconsumption

If you've noticed, I've been a little silent on my blog lately.  That's because I haven't been able to get much scrapbooking done and it's not because I've been super busy.  It's because the power cord to my Silhouette Cameo shorted out.  

Now that I have my new power cords (yes, you red that correctly--I purchased 2 replacement power cords) SAFELY in my hands, I feel it is now appropriate to blog about my experience with Silhouette America's customer service.  

Don't get me wrong, I love my Silhouette Cameo!  I love it so much that I thought I was going to die they past week without it.  But Silhouette America's customer service is (excuse my foul mouth) CRAP!


Silhouette America, Cricut, die cut machine, die cut, Silhouette Cameo, Silhouette Portrait, Cricut Expression, Cricut Explore, Silhouette Curio, Silhouette Design Studio, Cricut Craft Room, Cricut Design Studio, customer service, help, technical support, replacement parts, power cord, scrapbooking, card making, paper crafting, crafting, GrowthBusters, growth addiction, overconsumption
My power cord got a short just above where it goes into the AC box.  After trying hours of trying to tape it just so I could get one project done, the cord broke cleanly in half.  





















After about an hour of attempting to stabilize the short in my power cord with  electrical tape, the cord broke cleanly in half and I gave up in a fit of tears.  After calming myself down a bit, I went to the Silhouette America site looking for a link to order a replacement part.  I searched and searched and searched and couldn't find a single page that would lead me to buying a replacement power cord.